Archive for the ‘Best Practices’Category

{ Attitude } is everything!

“Your living is determined not so much by what life brings to you as by the attitude you bring to life; not so much by what happens to you as by the way your mind looks at what happens.”
– Kahlil Gibran

The universe is talking to me. The message is loud and clear, and it’s coming at me from all directions! It’s in the books I’m reading, the emails I’m receiving, the shows I’m watching… it says “Change your attitude!”. Well, ok then. It doesn’t cost anything and it sure would be nice to have a brand new, upgraded attitude.

I’ve come to realize that a positive attitude is one of the most powerful attributes a person can possess. The ability to be positive – at home or at work, in thoughts and in actions – is related to all the good things we seek in life, such as health, happiness, love and success. For some this comes easily, for others it requires more effort. (As you may have guessed, I fall into the latter category.)

This year, I am setting some different goals for myself. Instead of resolving to exercise more, eat less and keep my desk clutter free, I will focus my energy on being positive. I want to smile more and complain less, I want to nurture my inner spirit by connecting with more positive people and making better choices, and I’d like to encourage others to do the same.

No; strike that.

I will smile more and complain less, I will nurture my inner spirit by connecting with more positive people and making better choices, and I will do my best to lead others by example.

Recommended reading: Jeffrey Gitomer’s “Little Gold Book of YES! Attitude”

© 2009 E. Delgardio All Rights Reserved

06

01 2009

A Panel of Industry Experts Speak to Students at Rosen College of Hospitality Management

Earlier this week I had the opportunity to share my insights and experiences with students at the Rosen College. I was in good company because other members of the panel included ISES Orlando Chapter President Christine Logan (T. Skorman Productions) and fellow ISES Board member Byron Loper (Ice Magic). Laura Ball (Orlando Marriott Downtown) was on hand to represent NACE and I was delighted to represent ABC and ISES. Dr. Mary Jo Ross, CSEP CPCE had invited us to speak to the students about our multifaceted careers in the special event industry (which I always enjoy!). Also worth mentioning is the fact that rising stars Laura Ball and Byron Loper are RCHM Alumni and former students of Dr. Ross.

It was very exciting to be able to share valuable information (pointers) with the students regarding networking with other industry professionals, as well as tips for getting noticed by prospective employers, gaining experience and building their resumes. They are so lucky to have these types of educational opportunities!

© 2008 E. Delgardio All Rights Reserved

04

12 2008

The Evolution of "The List"

There has always been a list…

When I was younger, it was in the form of a large grid that existed on the side of the fridge. It divided the household chores and displayed the daily responsibilities of each family member: feed the dog, clean the bathroom, fold the laundry, practice piano, etc. It mapped out 7 days x 7 people – this was an organizational feat and weekly project for my mother. To say it was helpful would be an understatement; we would’ve been lost without it.

I started honing my list making skills in my late twenties. Back then they were mostly used to help me focus on goals and project related to-do’s. In my thirties, list making became more a part of my daily routine… I was a mommy, a homeowner and entrepreneur, so there was quite a bit to keep track of… much more than could be easily organized into the little boxes on the wall calendar. So about 10 years ago, I began logging my lists into spiral bound notebooks.

Eventually I purchased a PDA to help manage my daily activities and synchronize appointments, but I still rely on my notebook with it’s handwritten to-do lists, reminders and goals to chart my course and track my progress.

These days lists rule my world and my notebook is indispensable. At times I’m unsure whether this is more reflective of my age or the age we live in. It seems that we are busier than ever (“crazy busy” – to coin a phrase), sometimes overwhelmed and often distracted. I often say “I need a score card to keep up”! I remember a recent situation where I became quite upset with myself because I forgot something really important when I went out of town for a business conference. I started to wonder if I was was losing my edge, and why my list had failed me! However, the reality of the situation was that there were just too many stressors: hurricane rains, school closings, salon appointments, packing and various other preparations which contributed to short circuiting my careful planning. Sometimes stuff just happens… we live and learn, and do our best to keep up.

The other day I was straightening the den and came across a list my daughter had typed and printed. “Aww! What’s this?” I said, feeling so proud – apparently she does take after me! Then I read it… it said (word for word):

1. play a couple of games
2. make brownies
3. watch movie (half)
4. stop movie eat brownies
5. finish movie
6. chillax
7. start getting ready for bed

Underneath the list was a big happy face.

I didn’t have to look in my notebook to know that there wasn’t a happy face at the bottom of any one of my lists… So, I am going to tape my daughter’s list to the fridge as a reminder to make time for some fun stuff. Yep – kids sure can teach us a lot about life.

© 2008 E. Delgardio All Rights Reserved

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06

10 2008

3 CSEP’s "Git" it! {Gitomer in Orlando}

A few days ago I had the opportunity to see Jeffrey Gitomer speak – what a treat that was! His presentation was thought provoking, motivating and full of humor. The seminar program suggested that we (attendees) “try to walk away with six things you can use tomorrow” – that was easy to do because the points he presented made such perfect sense. Here’s my shortlist (top 3):

  • Read daily for attitude & education
    (Train yourself to be the best)
  • Service, service, service!
    (There’s always room for improvement)
  • Creativity and Quality stand out
    (Constantly strive to set yourself apart)

Elisa Delgardio, CSEP with Jeffrey Gitomer

Also in attendance, ISES friends Stacey Paul-Barabe CSEP and Heather Wilson CSEP

© 2008 E. Delgardio All Rights Reserved

14

09 2008
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